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Cookie policy

1. Information about our use of cookies

1.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

1.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

1.3 We use the following cookies:

Cookie Purpose Duration
__lc.visitor_id. It serves to track the visits made by the same user to the web. These are both ourselves and third party cookies used to provide the online chat service 990 days
language Store the user language 1 month
autoinvite_callback. Cookie needed to recognize a computer when a user visits the website in order to provide support via chat session
currency Store the user currency 1 month
lc_invitation_opened. Store interaction with LiveChat session
lc_window_state. Store interaction with LiveChat session
OCSESSID This allows you to add your products to cart and for the cart to “follow you” as you navigate around our website. Without this cookie you would be unable to purchase any products session
_hjIncludedInSample This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. session
_ga These cookies are used to collect analytic information about how visitors use our site. 2 years
__cfduid This cookie is used to override any security restrictions based on the IP address the visitor is coming from. 1 year
tap_vid Tapfiliate is a service that allows us to track when a visitor or customer has been invited by a partner of ours. Given a lot of our visitors come from referrals this helps us to reach a wider audience. 1 year
wisepops WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups. 20 years
_fbp This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing the web site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on our web site Hours
lc_sso These cookies support our live chat function on the Website. 990 days
wisepops_visits WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups. 20 years
wisepops_session WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups. session

1.3.1 Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

1.3.2 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

1.3.3 Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

1.3.4 Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

1.4 You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

1.5 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

1.6 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

1.7 Except for essential cookies, all cookies will expire after 7047 days.