General Archives | Sensitivity Check

How do I order a test from you?

Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud...

Where are my results?

If you have returned your test to us, and the 5-7 working days have passed from us receiving your sample, which is confirmed by email, please use the test finder at the top of this page to track where it is. We have strict lab protocols to ensure that we always return...

What if I’m not satisfied?

We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues. If this hasn’t answered your question,...

Where are the samples tested?

Our hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 5-7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice....